Bharti Airtel on Monday faced a severe social media storm, with calls for boycotting its services, after the company seemed to agree to a customer’s demand for a Hindu customer service executive.
The whole episode started after an Airtel executive, Shoaib, responded to a tweet by a subscriber (handle Pooja303singh) complaining about the company’s DTH service. She, however, said she did not want to speak to a Muslim and posted hateful comments about the Koran. She then requested for a Hindu executive.
After this, another executive, Gaganjot, got in touch with the subscriber.
Soon, there were calls to boycott Airtel, including from former Jammu and Kashmir Chief Minister Omar Abdullah.
A company spokesperson said, “At Airtel, we do not differentiate between customers or our employees/partners on the basis of caste or religion. If a customer contacts us again for an ongoing service issue, then the first available service executive responds in the interest of time. We request everyone not to misinterpret and give it unnecessary religious colour. The said customer has been responded to.”
