A district consumer disputes redressal forum here has directed a company providing matrimonial services to compensate a complainant by paying ₹30,000 after it was alleged that the company failed to arrange for meetings with “prospective suitors” despite the complainant paying the deposit amount.
Noting that the complainant approached the company called “Royal Matrimonial Services” after seeing newspaper advertisements, the Bench observed, “The complainant got the impression that the company was providing professionalised matrimonial services.”
Expert team
It was also alleged that the company assured the complainant that it had an “expert team of counsellors and coordinators who would meet the daughter of the complainant, who was looking for marriage alliance and shall ascertain the liking and disliking and accordingly forward the profiles.”
“Owner of the company also assured that coordinators shall provide services in searching for suitable profiles and arrange meetings with the people for whom the complainant shall give approval or consent,” read the allegations in the order.
‘Process was delayed’
However, it was alleged that despite paying ₹20,000 for a package that was “valid for six months”, the company kept delaying the process.
“... the cheque was encashed by the company but no profile was sent nor any coordinator was appointed. The company had been putting off the complainant on one pretext or the other,” the Bench observed.
Noting that the company did not refute the allegations made against it, the Bench observed, “The complainant has substantiated the contents of his complaint by leading evidence... the documents placed on record also support the case of the complainant. Even otherwise, we have no reason to disbelieve the unchallenged and unrebutted testimony of the complainant.”
Additional compensation
Directing the company to refund the amount paid by the complainant, the district forum further ordered an additional compensation of ₹10,000 to be paid to the latter on account of harassment.
